Pawtners 網上商店部份訂單會由順豐速遞和本公司物流合作單位派送。如客人有任何其他關於送貨安排的要求，也可以在下單前使用網站內的Live Chat 或電郵與我們商討，我們會致力滿足客人要求。
當我們確認訂單後我們會盡快將貨品寄出。訂單一般會於 48 小時內交付速遞公司, 並在 7 個工作天內送到目的地。大部分訂單會於 3 至 5 個工作天內送到。
*如客人在訂單發貨後 7 日內也未能收到貨品，請聯絡本公司。
Pawtners Pet Co.會盡最大努力確保商品供應充足。但如若在下單後出現缺貨，因缺貨而導致的退款將會安排於 7 個工作天內退回客戶支付訂單之信用卡或 Paypal 帳戶。
Part of the order in the Pawtners online store will be delivered by SF Express and other courier companies. Customers can discuss with us by using live chat or via email if there are any requirements regarding delivery arrangements before the ordering. We will do our best to meet customer requirements.
Free shipping to both local residential and commercial addresses on purchases over HKD$600 in Pawtners online store. If the customers want to choose self-pickup at SF Express stations or EF lockers, please contact us after placing the order. Self-pickup at SF Express stations or EF lockers may not be available for some larger items such as dry food, potty pad, cat litter, and so on.
If the order is less than HKD$600 for a single purchase, HKD$40 of the shipping fee will be charged when placing the order.
Shipping & Delivery
The package will be shipped promptly once the order is confirmed. Generally, the package will be delivered to the courier company within 48 hours and delivered to the destination within 7 working days. Most orders will have arrived within 3 to 5 working days.
*If the customers fail to receive the package within 7 days after the package is shipped, please do not hesitate to contact us.
Out of Stock/Discontinued products
Pawtners Pet Co. will do its best to ensure an adequate supply of products. If there is a shortage of the item after the order is placed, a refund will go to the customer's credit card or Paypal account within 7 working days.